Frequently Asked Questions

What is TurboSnipe eBay Auction Sniper?
TurboSnipe eBay Auction Sniper automatically places your bid in the last seconds of eBay auction, thus avoiding bidding war and dramatically increasing your chance of winning.

How does it work?
It's as easy as 1-2-3,
1. Find the auction you want to bid on from eBay.
2. Enter the eBay item number into TurboSnipe and TurboSnipe will pull the auction information from eBay.
3. Schedule the number of seconds before the auction ends and the maximum amount that you want TurboSnipe to place bid.
That's it! Just sit back and relax, TurboSnipe will automatically place bids for you when the time comes.

How much does it cost?
You can use TurboSnipe free to win 3 auctions. After that, if you don't like it, you can just walk away and there is no charge or any obligation from you. If you continue using it, you will only be charged if you win an auction - 1% of the final price with a minimum of $0.10 and a maximum of $5. See our pricing table for more details.

How do I pay my fees?
We accept payments through PayPal. That means you can use credit card, bank balance, or PayPal balance to pay the fees. You pre-populate your account with a certain balance and TurboSnipe will deduct the fee from your account every time you win an auction.

Why do you need my eBay username and password?
In order for bidding on eBay to work, TurboSnipe has to login to eBay on behalf of you. To do so, the system has to know your eBay username and password. Your eBay login information is encrypted and stored in our secured database. It is used solely for bidding purpose and is not shared with anyone else.

Do you support SSL connection?
Yes, we do. For sensitve information such as login and payment, we use SSL to encrypt the communication between your computer and our server.

Which eBay sites does TurboSnipe support?
TurboSnipe supports 16 eBay global sites: United States, Australia, Austria, Belgium (French & Dutch), Canada, France, Germany, India, Ireland, Italy, Netherlands, Poland, Singapore, Spain, Switzerland and United Kingdom. You will bid on the auctions in their local currencies.

What is the ideal lead time?
Although TurboSnipe supports last second bidding, we do recommend lead time between 3-5 seconds in order to minimize the risk of late bidding (placing bid after auction has ended).

Why didn't TurboSnipe place bid for me?
Besides late bidding (placing bid after auction has ended), there could be multiple reasons that your bid can't go through on eBay, including but not limited to:
- Buyer requirements (most common). See eBay's help on this topic.
- Minimum bid increment requirements. You may indeed have had a slightly higher bid, but eBay has minimum bid increment requirements and rejected your bid. See eBay's help on this topic.
- Your eBay password has been changed and TurboSnipe couldn't login on behalf of you.
- You or the auction seller's eBay account has been suspended or terminated.
- The auction has special requirements (such as mature adult auction) and has extra bidding steps.
- TurboSnipe problem. Please report your problem using our contact form or send email to support@turbosnipe.com.